We can't guarantee restocks or dates in advance. Restock news is announced first on Instagram @idang.club — follow us to hear first ♡
QIt was sold out but now I can buy it. Is my order OK?
We sometimes open a small amount of showroom or returned stock. If payment went through, your order is confirmed.
QWhen will PRE-ORDER items ship?
They ship in order from the release date written on the product page.
Order · Payment
QHow can I check my order?
You can check order details and delivery info in My Page and in your order email.
If you didn't get an email or order number after payment, leave your name, contact and order date & time on the inquiry board and we'll check it for you.
QCan I cancel my order?
Before it ships, you can request a cancellation in My Page. After that, please leave your order number on the inquiry board.
Delivery
QWhen will my order ship?
Orders are processed within 1–3 business days. PRE-ORDER items follow the date on the product page.
QHow long does delivery take?
Delivery usually takes up to 2 weeks after shipping. Delays can happen because of the courier or customs.
Exchange · Refund
QHow do I request an exchange or refund?
Please request it within 3 days of delivery on RETURN Q&A. Items must be unused, unwashed, unaltered and with tags attached.
For change of mind, round-trip shipping costs and customs fees are paid by the customer. Exchanges and refunds are processed after we inspect the item.
QMy item arrived damaged or defective.
We're so sorry! Post your order number, a photo of the whole item and a close-up of the problem on RETURN Q&A. If it's a product defect, we'll exchange or refund it and idang covers the shipping.
QHow do I get my refund?
Request the cancellation or refund on the site you purchased from, then contact PayPal directly for the refund to your payment account.
A/S (repair)
QCan I get my item repaired?
Free Product defects within 1 year of purchase with proof of purchase (stitching, faulty parts, early rust on metal parts). idang covers round-trip shipping.
Paid Damage from use, items over 1 year old, or no proof of purchase — when repair is possible. Shipping and repair costs are paid by the customer.
Please send photos first. We'll tell you if a repair is possible and what it costs before you ship anything.
QI lost the ribbon / charm from my bag.
Lost decorations are handled as a paid repair when we still have the part. Send photos on RETURN Q&A and we'll check.
Item · Showroom
QWhere can I find size information?
Check the SIZE info on the product page. For anything not listed, ask in the product Q&A.
QDoes the color look the same as the photos?
We shoot as close to the real color as possible, but it can look slightly different depending on your screen.
QCan I visit the showroom in Seoul?
Yes! Our showroom is in Seongsu, Seoul. See SHOWROOM Q&A for the address and hours.
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Can't find your answer?We reply on business days (KST). Weekend questions are answered on the next business day.
