Frequently asked questions. Search by keyword.
We can't guarantee restocks or dates in advance. Restock news is announced first on Instagram @idang.club — follow us to hear first ♡
We sometimes open a small amount of showroom or returned stock. If payment went through, your order is confirmed.
They ship in order from the release date written on the product page.
You can check order details and delivery info in My Page and in your order email.
If you didn't get an email or order number after payment, leave your name, contact and order date & time on the inquiry board and we'll check it for you.
Before it ships, you can request a cancellation in My Page. After that, please leave your order number on the inquiry board.
Orders are processed within 1–3 business days. PRE-ORDER items follow the date on the product page.
Delivery usually takes up to 2 weeks after shipping. Delays can happen because of the courier or customs.
Please request it within 3 days of delivery on RETURN Q&A. Items must be unused, unwashed, unaltered and with tags attached.
For change of mind, round-trip shipping costs and customs fees are paid by the customer. Exchanges and refunds are processed after we inspect the item.
We're so sorry! Post your order number, a photo of the whole item and a close-up of the problem on RETURN Q&A. If it's a product defect, we'll exchange or refund it and idang covers the shipping.
Request the cancellation or refund on the site you purchased from, then contact PayPal directly for the refund to your payment account.
Please send photos first. We'll tell you if a repair is possible and what it costs before you ship anything.
Lost decorations are handled as a paid repair when we still have the part. Send photos on RETURN Q&A and we'll check.
Check the SIZE info on the product page. For anything not listed, ask in the product Q&A.
We shoot as close to the real color as possible, but it can look slightly different depending on your screen.
Yes! Our showroom is in Seongsu, Seoul. See SHOWROOM Q&A for the address and hours.
No matching question. Please ask us below.
Unused items with tags only · round-trip shipping + customs for change of mind
Exchange or refund · idang pays shipping
Damage from use: paid repair if possible
| Case | Type | Shipping | Repair |
|---|---|---|---|
| Change of mind | Exchange·Refund | Customer (round-trip + customs) | — |
| Defect · wrong item | Free | idang | — |
| Defect within 1 year | Free A/S | idang | idang |
| Damage from use · lost parts | Paid A/S | Customer | Customer if any |
| Over 1 year | Paid A/S | Customer | Customer |
| No proof of purchase | Paid A/S | Customer | Customer if any |
| Refurb · sample sale | Not eligible | Customer | Simple paid repair only |
If the cause isn't clear from photos, we decide after receiving the item.
Showroom stock is separate from online · tell us the item and color
Bring your receipt and the card you paid with
